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Company Policy

SG Estates Ltd Policy

Booking, Stay and Payment

  • Deposit of 30% is required after booking. It must be paid within 3 working days after reservation. The rest of the money will be paid on check-in day.
  • Minimum stay – 2 days.
  • Pets are allowed in some of the apartments. Daily fee applies. Refundable check-out deposit is required.
  • Minimum stay for Christmas and New Year- 2 days
  • High chair or crib only on request according to availability
  • In case of emergency unlocking, 10 fee applies. In case of using locksmith’s service it will be paid by the guest.
  • Cleaning the apartment, supplying with kitchen and bath/ toilet supplies, changing the bed linen and towels – once a week.

Cancellation

  • 50% of the deposit will be refunded if the reservation is canceled more than 60 days before the check-in date. Fees and commissions for the transfer are paid by the recipient.
  • The deposit will be forfeited if cancellation is less than 60 days before check-in date.
  • For reducing a stay a fee of 50% of the price for the remaining period of the reservation will apply, but no less than two nights stay price.
  • If a long-term reservation (more than 30 days) is terminated prematurely the fee is 50% of the price for the remaining days of the reservation but not less than the price for 30 days.

Check-in and Check-out policy

  • Check-in from 3 p.m. (15.00) till 7.30 pm (19.30)
  • Earlier check-in is possible only if the apartment is free.
  • A surcharge of € 10 applies for check-in after 07.30 pm (19.30) and must be paid in cash on arrival.
  • Check-out- by 12 p.m.
  • Fees for late check-out in % of a daily price:
  • From 12 p.m. (12.00) to 2 p.m. (14.00) – 50%
  • After 2 p.m. (14.00)- 100%
  • A charge for luggage, left for late pick up- 5

Security Deposit

  • Security deposit is required for some of the apartments as the guest will be notified before reservation is done.
  • All breakages, losses or damage are payable by the guest.

They can be deducted from the security deposit(if applicable) but however the deposit shall not limit the guest’s liability.

  • The security deposit must be paid by cash or money transfer. It will be reimbursed on the day of the departure if there is nothing broken or missing.

Apartment’s Regulations

  • Please, utilize the apartment and all the furniture and equipment by default as intended.
  • Please, turn/ switch off all the electrical appliances (iron, oven, hobs) which could be a cause of fire, also the heaters/ coolers before leaving the apartment.

Please, observe the rules of the Neighbor’s association in the building

  • Parties, loud music, shouting and other noisy events are not acceptable.

  • Quiet hours:

From Monday till Friday: between 10 pm and 9 am;

Saturday and Sunday: between 23 pm and 10 am

  • Excessive noise, smoking, littering or dropping cigarette butts in public areas of the building (staircase, entrance, hallways, elevator etc.) are not allowed.
  • In the event of a complaint from neighbors or police interaction because of violation of the rules above or any antisocial behavior will conduct a termination of the stay without any refund or compensation, regardless of the period for which the apartment for short term rent has been rented.

Number of Guests

  • Full names, mobile numbers, number of guests residing the apartment during the stay are required when making reservation.
  • Only the guests, marked in reservation details are allowed to reside the apartment during specified reservation.
  • Violation of any of the rules above will conduct a termination of the stay without any refund or compensation, regardless of the period for which the apartment for short term rent has been rented.

Responsibilities and Claims

Neither “SG Estates” nor the owner of the apartment could be held liable for direct or indirect damages, losses due fire, injury, theft or other criminal acts during the guests stay in the apartment.

If “SG Estates” are unable to accommodate guests in the booked apartment, due to force majeure, they reserve the right to accommodate guests in an apartment with similar qualities or characteristics.

Confirming the reservation you agree with policy, rules and regulations of “SG Estates” Ltd

Please, contact us by email or phone if there are any questions.

Varna-shortrent.com and “SG Estates” Ltd will keep confidentially all information for details about the guests, obtained during stay in the apartments for short rent and during reservation process.

Varna-shortrent.com is a property of “SG Estates” Ltd, EIK 148129098